Synergy/Global Knowledge Partners

Synergy/Global Knowledge partners with the world’s technology leaders, including Cisco, Microsoft and Nortel to ensure we’re not only delivering authorised training content and technical services, but that we adhere to their quality commitments. We were the first company in the UK to be appointed as a Microsoft Gold Certified Partner for Learning Solutions, we were awarded Microsoft Worldwide Partner of the Year for Technology Innovation in Learning Solutions for 2005 and we were awarded Cisco Learning Solution Partner of the year for 2005. On the professional services side, we were awarded Cisco Channel Customer Satisfaction Excellence for 5 quarters in a row for 2006/2007.

We continually evaluate emerging technologies and our partnership status puts us in the strongest position to provide training upgrades, consultany, implementation solutions and technical support when vendors come out with new releases; we even train our vendors’ trainers and channels. Our global footprint means if your organisation is rolling out a new technology or simply upgrading across the Middle East, Europe or further afield, you’ll receive a consistent training programme and world-class technical services through the application of our common systems.

We collaborate with vendors to deliver partner training and customer readiness on technologies – and our partnerships ensure we are first to market with new courses and certifications. This means that our customers can be among the first to adopt and, more importantly, maximise new technologies for competitive advantage.

Our partners – and our clients – expect us to provide the very latest training in best practice skills and as such we keep abreast of IT project and service management methodology including ITIL®. This enables us to provide you not just with IT product know-how and technical services, but the process skills to ensure your IT environment delivers the highest level of value to your organisation.

Understandably, despite our wide range of technology partnerships, there may be some elements of your training that we don’t have the expertise to cover: but that doesn’t mean we leave you to fend for yourself. Our third-party sourcing programme, Connect, enables us to provide you with a single source solution for all your training needs, whether IT or business focused.