Service Level Agreement
In order to maintain a high quality service it is imperative
that best practise is followed at all times. By working
closely with our customers the scope and detail of the service is
carefully defined and roles and responsibilities of both parties
are agreed.
This service is then documented within a Service Level
Agreement, and target levels of performance, reporting and
escalation policies are also incorporated into the document.
The Synergy/Global Knowledge Account Manager is responsible
for ensuring that all our obligations are met. Performance
Review meetings are conducted on a regular basis and any issues or
enhancements to the service are rectified and implemented.
Synergy/Global Knowledge pride themselves on offering a high
quality service and by working within a SLA we are able to maintain
these high standards at all times.