Vendor Management
A single learning supplier cannot deliver all the learning
that is required to meet a customers strategic needs and so at
Global Knowledge we have our Connect Programme.
The success of this programme is down to our strong skills in
vendor procurement and management.
In addition to using partners from within our Connect
Programme we often have to source new partners or work with our
customers existing suppliers. Our Vendor Management Service
ensures the continuity of a quality service.
Our Skills
We have an ITIL Service Management trained Vendor Manager
dedicated to the selection and management of partners and
suppliers. Each partner or preferred supplier works to a Service
Level Agreement that matches any agreements made with our
customers.
In addition our Technical Learning Consultant has the
expertise to integrate our partners technology with our own and our
customers.
Our Service
Management of all our customers training
suppliers. We can manage the relationships on our
customers behalf, ensuring quality, negotiating the best discounts,
and integrating with the main providers to ensure our customers
portfolio is regularly updated with the latest course and schedule
information.
Single invoicing. We are able to provide a
single monthly invoice with all transactions made with any partners
or suppliers.
Integration with other IT systems. Because
our web based iConnect* portal is a quick to
implement and hosted solution, we are able to support courses from
other suppliers, giving our customers a single automated booking
process.
Customer Benefits
- The combined buying power of all our customers combined, allows
us to negotiate large discounts which we pass on to our
customers
- A single point of contact for all L&D needs
- Reduced invoicing costs
- High Quality Service from all suppliers managed via an SLA
- Reduced internal administration time sourcing and managing
third party suppliers
- Central reporting on all suppliers
Click here to return to: Project and Supplier Management
* The iConnect service is currently available for US and
European clients only. The service will be available in the Middle
Eastern and Africa regions in late 2008.