The portfolio of our strategic partners compliments our own
offerings giving Global Knowledge one of the broadest range of
courses available in the market.
These partners allow us to seamlessly offer a very wide
portfolio and so enable us to satisfy the intensive demands of a
Managed Service Contract. In many cases we run these courses
at our own facilities. Before we sign up a partner at this
level, we undergo a rigorous vendor procurement process,
that:
- Assesses what gaps we have in our own
portfolio
- Identifies who offers the curriculum in
the market
- Reviews these organisations skills
including market share, accreditations, quality, flexibility,
location and pricing
- Evaluates the quality of the instructors
and facilities
- Agrees processes that allow Global
Knowledge to publish and promote their portfolio within our own
offerings, directly onto our booking system and within our on-line
booking portal iConnect
- Agrees our Strategic Partner Service
Level Agreement, which covers all levels of engagement including
booking, cancellation, evaluation, reporting and commercial
arrangements
- Ensures that they have the ability to
offer Learning Consultancy to our customers and so put together a
solution that incorporates a number of services that integrates
into our customers business needs
- Agrees to Quarterly Review Meetings and an Annual Audit that
reviews the quality of the service that they have delivered to our
customers